UPDATED JULY 9, 2:45 P.M. PT: Our office can now access the Internet after having been offline since Monday evening.
Emails to our staff sent after Monday evening were queued up and are now being delivered to our inboxes. It may take a few hours for all of the queued email to reach us.
Our access to the Internet and to external emails was abruptly cut off Monday evening when our service provider decided to make changes to our configuration without notifying us. We ended up spending the entire week trying to restore our service.
Thank you for your patience as we worked through this technical issue. We apologize for any inconvenience caused by our inability to respond to emails in a timely manner.
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Due to an error by our DSL provider, our Internet access in our EJS offices has been down the entire day.
Based on the information provided to us, we expect to be down throughout Wednesday, July 7, and possibly into Thursday.
During this time, our email is down and we are unable to access the Internet. If you emailed any of our staff after 11 p.m. PT on Monday, July 5, we did not yet receive that email, but it is likely queued up and will reach us when our internet access is restored.
Until we have our service restored, if you have an urgent matter, please call the appropriate staff member directly, or call our main line at 415-288-8700.
Thank you for your patience while we work through these connectivity issues.